Matinata | Frequently Asked Question
  • Free shipping: Europe for orders €100+ and Croatia for orders HRK 300+

  • Subscribe and get -15% for the first order

We value
transparency and honesty

Here are the answers to your common questions

SHIPPING AND RETURNS

Where do you ship?
We ship worldwide.

Do you offer free shipping?
Delivery in Croatia is on us above EUR 40,00, while below we charge 2 EUR.
Delivery to EU countries is free for orders over 100 EUR.
For delivery costs to other countries please visit Delivery page.

How do I return or exchange a product?

Please visit our Terms and conditions page for details on how to return a product. Unfortunately, we do not offer a product exchange.

How do I return or exchange a product?

Please visit our Terms and conditions page for details on how to return a product. Unfortunately, we do not offer a product exchange.

PAYMENT

How can I pay?
We receive payments through PayPal and credit cards. The following debit and credit cards can be used for distance shopping: Maestro, MasterCard, Visa, Visa premium and Diners.

HOW TO USE MATINATA PRODUCTS

What are the products that suit my skin?
Our Routine page will guide you to find skincare routine for your skin type.

How should I store my products?
We recommend keeping Matinata products out of direct sunlight and away from heat sources.

How long do Matinata products last after opening?

Enjoy and use your Matinata product within 6 months period after opening. Each bottle holds the botanicals delicacy, so it is best to store it under normal conditions and not expose it to extreme temperatures and sunlight.

Can you send me some samples to try?

We don’t believe in instant skincare solutions. Your skin needs 28 days to self -recover. We say NO to single plastic sachets. So, currently, we are working to find the best solution for you and the environment.

My Matinata products are not always the same colour. Is this a problem?

Not at all.
Natural raw ingredients can vary in colour and fragrance. We make all our products in small, fresh batches. This means that there can sometimes be slight differences in colour and scent, which is in harmony with their natural sources.

If the product I order is faulty what is your returns policy?

Please visit our Terms and conditions page for details on how to return a product.

ON OUR FORMULAS

Are your products organic?
Matinata products are made from botanicals, naturally derived ingredients, plant extracts, actives and preservatives acceptable in natural cosmetic. More importantly, only ingredients proven to demonstrate beneficial effects on the skin are part of Matinata formulas.
No synthetic fragrances, sulphates, parabens and phenoxyethanol, petrochemicals, PEG, silicones.

Are your products certified?

Yes, Matinata is proven by ECOGEA Organic standard and CosmEthically ACTIVE certificate.

Are any Matinata products free from fragrance allergens?

We use essential oils in our product formulas. These are potent ingredients and has to be very carefully dosed in product formulas. To decrease allergic potential, we include them in a smaller dosage than dermal limits. Equally important is essential oil source and quality, so we are committed to sourcing the purest organic skin-loving oils with no compromise.
Still, essential oils can cause sensitivity to some skin, so if you know that you are allergic to some essential oils, better is to avoid.

Does Matinata skincare contain retinol?

No, we do not use retinol ingredients due to sensitivity potential. You can enjoy natural ingredients rich in vitamin A like rosehip oil rich in trans-retinoic acid.

Should I wear an SPF daily if I am using Matinata?

Always use SPF to protect your skin from harmful UVA and UVB during the daytime, regardless of skincare you use.
Take care you remove it in your nighttime routine. Our facial cleansing oils are brilliant at removing every trace of it.

Do Matinata products contain palm oil?

Matinata does not use palm oil as a single ingredient. Some of our ingredients are produced from palm oil, e.g. emulsifier.
We work with ingredient manufacturers who are part of the RSPO promoting the growth and use of sustainable palm oil products.

Are Matinata products gluten free?

Yes. ALL Matinata products are gluten-free and suitable for coeliacs.

ON OUR ETHOS

Are your products suitable for vegans?
You will not find any animal-derived ingredient in our product – we are a vegan-friendly brand.

Are your products cruelty-free?

Yes, we do not test any of our ingredients, formulas or finished products on animals. We ensure our products are cruelty-free every step of the way. Animal testing is banned in the EU.

Is Matinata packaging recyclable?

We care about our product's highest quality, protecting botanicals delicacy and potency while preserving the environment. So we have chosen packaging that is doing so.
The bottles are made of MIRON dark purple glass which protects the delicacy and potency of our ingredients. By this, the product's quality and efficacy are preserved throughout its shelf life. Glass packaging is fully recyclable and leaves no harmful effects on the environment.
Our paper boxes are produced of chlorine and acid-free paper, absent from heavy metals sourced from responsible forestry, bio-degradable and recyclable.

If you did not find what you are looking for, please send us your question. We are more than glad to answer.